Compliance with Financial Requirements

Introduction

The CCTS is an independent organization that offers its services to Canadians at no cost to customers and is funded on a cost-recovery basis by the Participating Service Providers (PSPs). To ensure that the CCTS can provide customers with free and effective complaint resolution services, the CCTS requires PSPs to disclose financial information to the CCTS.

Our approach

The CCTS funding model distributes the cost of its operations among PSPs based on a formula that includes the amount of their retail forborne revenues and the number of complaints received from their customers. To apply this formula, PSPs are required to annually certify and disclose their retail revenues to the CCTS.

When PSPs fail to provide financial information, it adds costs, which must be borne by all the other PSPs, and needlessly consumes CCTS resources.

Disclosure of financial information

Every year PSPs are required to provide certified financial information so we can determine their retail forborne revenues. In 2023, the CCTS simplified the process for smaller PSPs with less than $10 million annual retail revenues to require an attestation about their revenues, rather than detailed financial reporting, to reduce the administrative burden for small PSPs. Despite making the process easier for small providers to complete, we saw a slight increase in levels of non-compliance compared to previous years.

In 2025, 95 out of 289 service providers did not comply with the requirement to provide us with financial information. See Appendix 1 for the full list of non-compliant PSPs.

It is a particularly challenging annual endeavor to obtain financial information from all PSPs, especially from smaller service providers. This is an administratively burdensome process for the CCTS to request, provide several reminders, and collect this financial information. Nevertheless, most PSPs provide this information to us each year and between 2018 and 2025, PSPs’ average response rate was 73%. In 2025, 194 out of 289 service providers (which is 67%) of PSPs provided this information to the CCTS.

In 2025, 95 out of 289 (33%) service providers did not comply with the requirement to provide the CCTS with financial information

Appendix 1. Participating Service Providers that failed to provide the required financial information

Note: PSPs that were subsequently terminated because they were no longer operating or providing telecom service are indicated by *

0714773 BC Ltd. – Unmetered and Unmetered Clearing House
1085459 Ontario Ltd. – Kingston Online Services
1207901 Ontario Ltd. – Toronto Telecom
1500153 Ontario Limited – Cottage Country Internet
1700247 Ontario Limited – ReachCast
1784150 Ontario Inc. – Tekdata Telecom
2343842 Ontario Inc. – Smart Telecom
2470618 Ontario Inc. – Net Live
307net – 307net
3095959 Canada Inc. – BV Communications and Telemart
4pairless Communications Inc. – 4pairless Communications Inc.
8064555 Canada Corp. – Northern Rural Networks, Astrocom, VillageNet, Batchewana Telecom and Compfitness
9039-4255 Quebec Inc. – Beauce Sans Fil
9045-2855 Québec Inc. – Digicom Internet sans fil
9226-9380 Quebec Inc. – Telico
9249-4129 Quebec Inc. – Allesi Télécom et Sécurité
9257-8368 Québec Inc. – Mazagan Telecom
9326-9108 Québec inc. – EMAK Telecom
9330-9144 Québec inc. – Transat Télécom
9e Bit (2015) Inc. – Connexio
Alanik Technologies – Iktel Networks
AllCore Communications Inc. – AllCore
Arkley Telecom Corp. – National Teleconnect
AstraQom International Inc. – AstraQom
ATOP Broadband Corp. – Atop TV
Canada Relink Inc. – Canada Relink – Call2talk
Canadian Car Club Corporation – Canadian Car Club
CDMS Inc. – CDMS Inc
China Creek Internet LTD. – China Creek Internet LTD.
City Wide Communications Inc. – City Wide Communications Inc. and Telarite
Cloudli Communications Corporation – Cloudli Communications Corp.
Columbia Wireless Inc. – Columbia Wireless
Convergia Networks Inc. – Convergia Networks Inc.
Cybernet Communications Ltd – Cybernet Communications
DCI Telecom – DCI Telecom
Dialpad, Inc. – Dialpad, Inc.
DID Logic Limited – DID Logic
EGC Technologie Informatique Inc. – EGC Telecom
E-SatTel.ca Inc. – e-SatTel
EspaceNet – EspaceNet
eTor Networks – eTor Networks
Évolu-net Inc. – Évolu-net
FleetTél Inc. – FleetTél
FollowTel Inc. – FollowTel Inc.
Fonus Limited – Fonus
GETUS Communications Ltd. – GETUS Communications Ltd
Greater Sudbury Telecommunications Inc. – Agilis Networks
Internet Atlantic Inc. – Internet Atlantic
Internet Light and Power Inc. – ILAP
Internet Papineau Inc. – Internet Papineau Inc.
King George Communications – King George Communications
Lanctot informatique inc. – Ouilink Communications
Linking Telecom Inc. – Link Telecom
Maximum ISP Inc. – Max ISP
Mektel Inc. – Mektel Inc.
Minitel Corporation – Minitel Communications
Movita Communications Inc. – Movita Communications
Multi-Techniques (RDL) Inc. – Multi Wifi Krt
MYBC Datacom Ltd. – MYBC Datacom
MySignal.ca – MySignal.ca
NCS Managed Services Inc. – NCS Managed Services
Netfox Communications Corp. – Netfox Communications
North Nova Cable Limited – North Nova Cable
Odynet Inc. – Odynet Inc.
Paging Network of Canada Inc. – Pagenet
Poynt360 Inc. – Poynt360
Purple Cow Internet Inc. – Purple Cow Internet
PWHR Solutions – PWHR Solutions
Quality Speaks LLC – Phone Power
Quantum Internet Solutions Ltd. – Quantum Internet Solutions
Quantum Xpress Ltd. – Quantum Xpress and Parolink.net
Roxborough Telephone Company Limited – OntarioEast.net
Scandia ISP Internet Inc. – ISP Canada*
Schneider’s Computing Ltd. – Schneider’s Computing Ltd.
Services internet Sag-Lac Wimax inc. – UniRéso Télécom
Simconet Technologies Inc. – Simconet Technologies Inc.
Springtel Communications Inc. – Springtel Communications Inc.*
Syban Systems Ltd. – Syban Systems Ltd.
Talkit.ca Inc. – Talkit.ca Inc.
Tamaani Internet (Kativik Regional Government) – Tamaani Internet
Telcan Inc. – Telcan
Telesave Communications Ltd. – Telesave Communications
TelKel Inc. – TelKel Inc.
Telna Inc. – KnowRoaming Ltd.
TNEXT Communication Inc. – TNEXT Communication Inc. and GoFibe
Total Cable Services Inc. – Total Cable Services Inc.and Nextcom Wireless Networks
Truespeed Internet Services Inc. – Truespeed Internet
Uniserve Communications Corporation – Uniserve
United Online, Inc. – Juno, Netzero
Unity Connected Solutions Inc. – Unity Connected Solutions
Vodalink Telecom Inc. – Vodalink Telecom
VoIP Much Phone Company Inc – VoIP Much Phone Company Inc and Vbuzzer
Vox Sun – Vox Sun
Voyageur Internet Inc. – Voyageur Internet Inc.
Ztar Mobile Canada Inc. – good2Go Mobile