2025 Compliance Report Cards
2025 Report Cards
1. Compliance with the CCTS' Public Awareness Plan
Recent developments
Requirements
Our approach
PSP websites
Top 24 PSPs documentation
Conclusion
Appendix: Developing Public Awareness of the CCTS
2. Compliance with the Procedural Code
Compliance with the CCTS’ Procedural Code
Our approach
Observations on Procedural Code non-compliance
Monitoring PSP compliance with the complaint-handling process
Checklist: Compliance with the CCTS Procedural Code
3. Compliance with Financial Requirements
Introduction
Our approach
Disclosure of financial information
Appendix 1. Participating Service Providers that failed to provide the required financial information
