Year at a Glance

Annual Report

August 1, 2018 – July 31, 2019

This section provides an overview of significant numbers and events for the CCTS in 2018-19.

By the numbers

Infographic that contains several statistics from top to bottom: 91% of concluded complaints successfully resolved Complaints are up 35% Billing problems are number one issue for wireless, internet, TV and phone customers 96% of complaints at the first stage of our process were concluded within 40 days 182 service providers had ZERO complaints; another 107 had 3 or less 375 brands operated by 261 service providers

By the dates

August 2018

CCTS terminates participation of AllCore Communications for non-compliance and refers AllCore to CRTC for action

October 2018

CCTS participates in CRTC hearing on sales practices of large telecom service providers

November 2018

CCTS issues 2017-18 Annual Report

CCTS reinstates participation of AllCore Communications after AllCore remedies the non-compliance that caused CCTS to terminate its participation

December 2018

CCTS participates in CRTC proceeding on Internet Code of Conduct

February 2019

CRTC publishes report on misleading and aggressive sales practices by large telecom service providers

CCTS terminates participation of 15 service providers after determining they no longer provide services within the CCTS mandate

April 2019

CCTS publishes 2019-2022 Strategic Plan

CCTS issues 2018-19 Mid-Year Report

May 2019

CCTS issues first Compliance Monitoring Report

July 2019

CRTC publishes Internet Code of conduct

CCTS terminates participation of three service providers that are no longer operating