Annual Report

August 1, 2018 – July 31, 2019

Table of Contents

1. Chair's Message
2. Commissioner's Message
3. Year at a Glance
- By the numbers
- By the dates
4. Who We Are and What We Do
- Our mandate
- Our complaints process
5. 2018-19 Complaints
- About our data
- Operational statistics
6. Code of Conduct Reporting
7. Topics and Trends
8. Working with Service Providers
9. Working with Customers
10. Statistical Reports
11. Governance
- Board of Directors
- CCTS budget
12. Appendices

Start Reading: Chair’s Message

Table of Contents
1. Chair's Message
2. Commissioner's Message
3. Year at a Glance
4. Who We Are and What We Do
5. 2018-19 Complaints
6. Code of Conduct Reporting
7. Topics and Trends
8. Working with Service Providers
9. Working with Customers
10. Statistical Reports
11. Governance
12. Appendices

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