The CCTS has always been mindful of its responsibility to be responsive to the diverse needs of the public and to provide everyone with an equal opportunity to use our services, in line with the best practices of the Accessible Canada Act, which was passed in June of 2019 and provides for the development of accessibility standards. Providing accessible customer service so that persons with disabilities can reach us easily and make use of our processes is one of our core values. We provide customer service in a manner that accommodates persons with disabilities and reflects the principles of independence, dignity, integration and equality of opportunity.
We provide training on accessible customer service to all CCTS employees, directors, volunteers and others who communicate with the public or third parties on behalf of the CCTS.
We also conduct annual consultations with groups representing Canadians with disabilities. Based on their feedback, all of our videos are closed captioned and have an American Sign Language/langue des signes Québécoise (ASL/LSQ) version.
Every two years, we perform an accessibility analysis of our website to ensure that current content plus any new content added meets the new Web Content Accessibility Guidelines (WCAG) 2.1.
Beginning with our 2018-19 Mid-Year Report, issued in April of 2019, all of our reports are produced in HTML format for accessibility, to optimize the reading experience for those who use screen readers and other assistive technology. (Previous mid-year and annual reports were produced in PDF versions that were tagged for accessibility.)
At the request of the CRTC and members of the accessibility community, we have also implemented a process to track accessibility-related issues that appear in customer complaints.
For more information about our policies and guidelines, see our Accessibility web page.