About our data
We report on the complaints that were accepted between August 1, 2018 and July 31, 2019 (our fiscal year) and on the complaints that were concluded between those dates.
The complaints we receive and investigate after July 31, 2019 will be reported in next year’s Annual Report.
NOTE: A single complaint may raise more than one issue.
To ensure the accuracy of the statistics we report, we audit the data throughout the year.
Percentages may not add up to 100% due to rounding.