Who We Are and What We Do
Annual Report
August 1, 2020 – July 31, 2021
Our mandate
The CCTS is Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television distribution services. We work with consumers, small businesses and participating Canadian service providers to resolve disputes about most telecom and subscription TV services after direct communications between a customer and a service provider have proven ineffective.
We can help with most types of problems between a customer and service provider, including disputes about contracts, billing, service delivery and credit management.
Overview of who we are and what we do
“I don't think I ever could have solved my issue without the CCTS' help. My provider had no intention of ever fixing their billing error.”
Our complaints process
We strive to provide a complaint-handling process that is thorough, fair, effective and efficient.
Overview of our complaint resolution process