Annual Report
August 1, 2020 – July 31, 2021
Table of Contents
- Table of Contents
- 1. Chair's Message
- 2. Commissioner's Message
- 3. Year at a Glance
- 4. Who We Are and What We Do
- 5. 2020-21 Complaints
- 6. Code of Conduct Reporting
- 7. Topics and Trends
- 8. Working with Service Providers
- 9. Working with Customers
- 10. Statistical Reports
- 11. Governance
- 12. Appendices
- 13. Glossary of Terms
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