Who We Are and What We Do

The CCTS is Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television services. We work with consumers, small businesses and participating Canadian service providers to resolve disputes about most telecom and subscription TV services after direct communications between a customer and a service provider have proven ineffective.

We can help with most types of problems between a customer and service provider, including disputes about contracts, billing, service delivery and credit management.

For full details, see our Mandate web page.

For an overview of who we are and what we do, watch the video below.