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2021 Compliance Monitoring Report

Reflecting on five years of compliance activities

Table of Contents

  • 1. Executive Summary
  • 2. Introduction
  • 3. Requirements, Monitoring Activities, Trends and Results
    • Participation in the CCTS
    • Compliance with the complaint-handling process and the CCTS Procedural Code
    • Compliance with the Public Awareness Plan
    • Providing financial information to CCTS and paying CCTS fees
  • 4. Conclusion
  • 5. Appendices

Start Reading: Executive Summary

  • Table of Contents
  • 1. Executive Summary
  • 2. Introduction
  • 3. Requirements, Monitoring Activities, Trends and Results
  • 4. Conclusion
  • 5. Appendices
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