2021 Compliance Monitoring Report
Reflecting on five years of compliance activities
Table of Contents
1. Executive Summary
2. Introduction
3. Requirements, Monitoring Activities, Trends and Results
Participation in the CCTS
Compliance with the complaint-handling process and the CCTS Procedural Code
Compliance with the Public Awareness Plan
Providing financial information to CCTS and paying CCTS fees
4. Conclusion
5. Appendices
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Executive Summary
