Compliance Monitoring Report

2020

Table of Contents

• 1. About the CCTS
• 2. About the Compliance Monitoring Program
• 3. Requirements, Monitoring Activities and Results
  • Compliance with the CCTS’ Complaint-Handling Process
  • Carrying out the Public Awareness Plan
  • Disclosure of financial information and payment of CCTS fees
• 4. Conclusion
• 5. Appendices