Compliance with Financial Requirements
2024 Compliance Report Cards
Introduction
The CCTS is an independent organization that offers its services to Canadians at no cost to customers and is funded on a cost-recovery basis by the Participating Service Providers (PSPs). To ensure that the CCTS can provide customers with free and effective complaint resolution services, the CCTS requires PSPs to comply with two financial requirements:
Our approach
The CCTS funding model distributes the cost of its operations among PSPs based on a formula that includes the amount of their retail forborne revenues and the number of complaints received from their customers. To apply this formula, PSPs are required to annually certify and disclose their retail revenues to the CCTS.
When PSPs fail to provide financial information or fail to pay their bills to the CCTS, it adds costs, which must be borne by all the other PSPs, and needlessly consumes CCTS resources.
Disclosure of financial information
Every year PSPs are required to provide certified financial information so we can determine their retail forborne revenues. In 2023, the CCTS simplified the process for smaller PSPs with less than $10 million annual retail revenues to require an attestation about their revenues, rather than detailed financial reporting, to reduce the administrative burden for small PSPs. Despite making the process easier for small providers to complete, we saw levels of non-compliance similar to previous years.
In 2024, 82 out of 299 service providers did not comply with the requirement to provide us with financial information. See Appendix A for the full list of non-compliant PSPs.
It is a particularly challenging annual endeavour to obtain financial information from all PSPs, especially from smaller service providers. Nevertheless, most PSPs provide this information to us each year and between 2018 and 2024, PSPs’ response rate was 74%.
Payment of the CCTS fees
The CCTS bills PSPs quarterly, and PSPs must pay their fees promptly. We remind PSPs of their payment obligations when they are past due and identify how to comply with their participation requirement. As the CCTS is a not-for-profit organization that recovers its costs from all PSPs, non-payment of fees by some providers means that their non-payment is unfairly shouldered by all other PSPs.
Non-compliance with financial requirements
PSPs must provide financial information annually and pay their CCTS fees within 30 days. If a PSP fails to do either, the provider risks being in default of the agreement between the CCTS and all PSPs. The CCTS may take additional enforcement actions if the PSP does not rectify this default, which includes publicly identifying that the provider is in default and may include terminating the provider from its participation in the CCTS. The CCTS refers any provider terminated from its participation in the CCTS to the Canadian Radio-television and Telecommunications Commission for further enforcement action.
Appendix A. Participating Service Providers that failed to provide the required financial information
Note: PSPs that were subsequently terminated because they were no longer operating or providing telecom service are indicated by *
- 0714773 BC Ltd. – Unmetered
- 1085459 Ontario Ltd.- Kingston Online Services
- 1207901 Ontario Ltd. – Toronto Telecom
- 1700247 Ontario Limited – Toronto Telecom
- 1784150 Ontario Inc. – Tekdata Telecom
- 1875362 Ontario Inc. – Tikatel
- 2343842 Ontario Inc. – Smart Telecom
- 2470618 Ontario Inc. – Net Live
- 3095959 Canada Inc. – Telemart
- 4pairless Communications Inc.
- 8064555 Canada Corp. – Rapid Connex
- 9045-2855 Québec Inc. – Digicom Internet sans fil
- 9249-4129 Quebec Inc. – Allesi Télécom et Sécurité
- 9257-8368 Québec Inc. – Mazagan Telecom
- 9280-6850 Quebec Inc. – ConnectMoi Telecom
- 9326-9108 Québec inc. EMAK Telecom
- Aerial Internet Solutions
- Alanik Technologies
- AllCore Communications Inc.
- Canada Relink
- Canadian Car Club Corporation
- CaspianWave TSP Inc.*
- Caztel Communications Inc.
- China Creek Internet LTD.
- Cloudli Communications Corporation
- Columbia Wireless Inc.
- Convergia Networks Inc.
- Cybernet Communications Ltd
- Diallog Telecommunications Corp.
- Dialpad, Inc.
- DID Logic Limited
- E-SatTel.ca Inc.
- eTor Networks
- Fonus Limited
- Galaxy Broadband Communications Inc.
- Greater Sudbury Telecommunications Inc.
- Ice Wireless
- Internet Papineau Inc.
- Iristel Inc.
- iTeraTEL Communications Inc.
- King George Communications
- Lanctot informatique inc.
- Maximum ISP Inc.
- Movita Communications Inc.
- Multi-Techniques (RDL) Inc.
- MySignal.ca
- NCS Managed Services Inc.
- Neurological Wellness Association
- Odynet Inc.
- Oshawa PUC Services Inc
- Oxbo Technologies Inc.
- Paging Network of Canada Inc.
- Poynt360 Inc.
- PWHR Solutions
- Quality Speaks LLC
- Quantum Internet Solutions Ltd.
- Querizon Inc.
- Radia Telecom Inc.*
- Redbox Solutions Limited
- RSCOM Business LLC
- Scandia ISP Internet Inc.
- Simconet Technologies Inc.
- SpeakOut Wireless, 7-Eleven Inc.
- Springtel Communications Inc.
- Sugar Mobile Inc.
- Surf Media Incorporated
- Syban Systems Ltd.
- Grand Networks Inc.
- T.A. Networks Inc.
- Talkit.ca Inc.
- Tamaani Internet (Kativik Regional Government)
- The WISP Group Inc.
- TNEXT Communication Inc.
- Total Cable Services Inc.
- Truespeed Internet Services Inc.
- Uniserve Communications Corporation
- Vodalink Telecom Inc.
- VoIP Much Phone Company Inc
- Von Der Welt Inc.*
- Vonage Canada Corporation
- Vox Sun
- WiMac Tel Inc.