2024 Compliance Report Cards
2024 Report Cards
1. Compliance with the CCTS' Public Awareness Plan
Recent developments
Requirements
Our approach
PSP websites
Top 25 PSPs documentation
Conclusion
Appendix: Developing Public Awareness of the CCTS
2. Compliance with the Procedural Code
Compliance with the CCTS’ Procedural Code
Our approach
Observations on Procedural Code non-compliance
Monitoring PSP compliance with the complaint-handling process
Checklist: Compliance with Procedural Code
3. Compliance with Financial Requirements
Introduction
Our approach
Disclosure of financial information
Payment of CCTS fees
Non-compliance with financial requirements
Appendix A. Participating Service Providers that failed to provide the required financial information
