Governance
Annual Report
August 1, 2024 – July 31, 2025
Board of Directors
Our Board is composed of seven directors who are elected for a three-year term:
- Four independent directors, two of whom are appointed by Canadian consumer advocacy groups.
- Three industry directors, one from each of the following groups:
- Incumbent Local Exchange Carriers (ILECs)
- cable companies
- other Participating Service Providers (PSPs)
Independent Directors
Trish Kiley, CPA, CA, ICD.D (Board Chair, appointed October 2024)
Michel Tremblay, MBA, C.Dir.
Independent Directors: Consumer group appointees
Geneviève Saumier, B.C.L., LL.B., PhD
Catherine Middleton, MBA, PhD, ICD.D
Industry Directors: ILECs
Ruby Barber, LL.B. (Retired June 2025)
Molly Samuelson, BA, LL.B. (Effective June 2025)
Industry Directors: Cable companies
Leonard D. Eichel, BASc, MFA
Industry Directors: Other PSPs
Todd Hofley, BA, MFA
For up-to-date biographies, visit our Board of Directors page on our website.
Board changes
In June 2025, Ruby Barber, LL.B., retired from the Board as Industry Director representing the ILECs. Molly Samuelson, BA, LL.B., joined the Board to represent the ILECs.
Board attendance
Committees and working groups: Membership and meetings
The Board’s committees and working groups for 2024–25, along with their meeting dates, are listed below.
Audit Committee
Geneviève Saumier (Chair), Trish Kiley (until Oct 2024), Michel Tremblay (starting Oct 2024), Leonard D. Eichel
| 2024 Meetings | 2025 Meetings |
|---|---|
|
|
Corporate Governance Committee
Trish Kiley (Chair), Catherine Aczel Boivie (until Oct 2024), Catherine Middleton, Ruby Barber (until Oct 2024), Todd Hofley (starting Oct 2024)
| 2024 Meetings | 2025 Meetings |
|---|---|
|
|
Independent Directors Committee
Trish Kiley (Chair), Catherine Aczel Boivie (until Oct 2024), Catherine Middleton, Geneviève Saumier, Michel Tremblay (starting Oct 2024)
| 2024 Meetings | 2025 Meetings |
|---|---|
|
|
Budget Working Group
Catherine Middleton, Ruby Barber, Leonard D. Eichel (observer)
| 2024 Meetings | 2025 Meetings |
|---|---|
|
|
CCTS financials
Refer to Appendix C for our audited financial statements for the fiscal year 2024-25.
The CCTS is a not-for-profit corporation originally incorporated under Part II of the Canada Corporations Act. In January 2014, the CCTS was continued under the Canada Not-for-profit Corporations Act.
The CCTS is funded entirely by its Participating Service Providers (PSPs), based on a formula approved by CCTS members.
Large PSPs pay a fee based on the proportion of their revenues relative to the total revenues of all the large service providers. Small PSPs pay a nominal annual fee. All providers pay a fee for each of their customer complaints that we conclude during the fiscal year. Another source of revenue is bank interest.
The service is free for customers who file a complaint.
In the fiscal year 2024–25, the CCTS recorded a surplus of revenues over expenditures. The CCTS typically returns the surplus to the industry as a credit to PSPs against future invoices. However, in 2024-25, the CCTS Board and Members approved retaining the surplus to assist with anticipated operational costs for the upcoming year and future technological capital investments.