A tribute to Howard Maker

Best wishes to our first Commissioner and CEO. After 17 years of dedicated service, we extend our heartfelt thanks to Howard for his exceptional leadership, unwavering integrity, and visionary guidance.

Under Howard’s calm and steady hand, the CCTS evolved from a modest operation into a mature, professional, and respected organization. He steered us through defining moments that transformed our role in the industry, always with a focus on fairness for both consumers and service providers.

During his tenure, the CCTS expanded its mandate to include a broad spectrum of participating service providers and television services. Howard’s strategic insight helped us shape the telecommunications landscape, notably through our contributions to the CRTC’s consumer protection policies — including the development of the Wireless Code and subsequent consumer codes — which led to the CCTS becoming the CRTC’s Code administrator.

Howard’s leadership during the COVID-19 pandemic was a stabilizing force. He ensured that the organization not only adapted but thrived, maintaining our commitment to service, supporting our people, and continuing to evolve in the face of uncertainty.

What we will remember most are the leadership qualities Howard embodied every day. He placed deep trust in the team. His questions — always insightful, sometimes challenging — pushed us to think critically and ensure fairness and reasonableness were at the heart of everything we do, from complaint-handling and stakeholder engagement to public awareness.

Howard’s ability to distill complex issues and remain focused on practical solutions earned the respect of colleagues and stakeholders alike. His commitment to building a strong, values-driven corporate culture set a tone that will continue to guide us.

We will especially miss the personal touches that made Howard’s leadership so memorable. He connected with staff at every level. His genuine interest in our families and lives made us all feel seen, heard, and valued.

As Howard embarks on his next chapter, we offer our deepest gratitude and best wishes.

With appreciation,
The CCTS Leadership Team, on behalf of all staff