Compliance with Financial Requirements
2023 Compliance Report Cards
Introduction
The CCTS is an independent organization that offers its services to Canadians at no cost to customers and is funded on a cost-recovery basis by the Participating Service Providers (PSPs). To ensure that the CCTS can provide customers with free and effective complaint resolution services, the CCTS requires PSPs to comply with two financial requirements:
When PSPs do not comply, it creates additional work for the CCTS, adds costs which are borne by all the other PSPs, and needlessly consumes CCTS resources.
Our approach
The CCTS funding model distributes the financial weight of its operations among PSPs based on a formula that includes the amount of their retail forborne revenues and the number of complaints received from their customers. To apply this formula, PSPs are required to annually disclose their retail revenues to the CCTS. When PSPs fail to provide financial information or fail to pay their bills to the CCTS, it adds costs, which must be borne by all the other PSPs, and needlessly consumes CCTS resources.
Disclosure of financial information
Every year, to determine the PSPs’ retail forborne revenues, PSPs are required to provide certified financial information.
In 2023, 85 out of 300 service providers did not comply with the requirement to provide us with financial information. See Appendix A for the full list of non-compliant PSPs.
It is a particularly challenging annual endeavour to obtain financial information from all PSPs, especially from smaller service providers. Nevertheless, most PSPs have given this information to us each year. Between 2018 and 2023, PSPs’ rate of response is 74%.
Payment of the CCTS fees
The CCTS bills PSPs quarterly, and PSPs must pay their fees promptly. We remind PSPs of their payment obligations when they are past due and identify how to comply with their participation requirement. As of December 31, 2023, 30 service providers owed fees that qualify for collection activity, as listed in Appendix B. Since the CCTS is a not-for-profit which recovers its costs from all PSPs, non-payment of fees by some providers means that their non-payment needs to be unfairly shouldered by all other PSPs.
Appendix A. Participating Service Providers that failed to provide the required financial information
- 0714773 BC Ltd. (Unmetered, Unmetered Clearing House)
- 10601152 Canada Inc. (Securenet Information Services Inc.)
- 1207901 Ontario Ltd. (Toronto Telecom)
- 1784150 Ontario Inc. (Tekdata Telecom)
- 1875362 Ontario Inc. (Tikatel)
- 2343842 Ontario Inc. (Smart Telecom)
- 3095959 Canada Inc. (BV Communications, Telemart)
- 353233 Alberta Ltd. (DigitalWeb Internet Services, VM Systems)
- 4pairless Communications Inc.
- 7041748 Canada lnc (CiteNet Internet)
- 9045-2855 Québec Inc. (Digicom Internet sans fil)
- 9195-5302 Quebec Inc. (ELPC)
- 9257-8368 Québec Inc. (Mazagan Telecom)
- Adya Inc.
- AIC Global Communications Inc.
- Airnet Wireless Inc.
- Alanik Technologies
- AllCore Communications Inc.
- Canada Relink
- Canadian Car Club Corporation
- CaspianWave TSP Inc.
- Caztel Communications Inc.
- CDMS Inc.
- Columbia Wireless Inc.
- Connex Global Communications Inc.
- Continuum Online Services Inc.
- Convergia Networks Inc.
- Cybernet Communications Ltd
- DCI Telecom
- DID Logic Limited
- EGC Technologie Informatique Inc.
- E-SatTel.ca Inc.
- EspaceNet
- eTor Networks
- FleetTél Inc.
- Fongo Inc.
- Galaxy Broadband Communications Inc.
- GoCo Technology Limited Partnership
- GoTo Technologies Canada Ltd.
- Greater Sudbury Telecommunications Inc.
- Groupe TransVision Reseau
- Infosat Communications LP
- Internet Access Solutions Ltd.
- iTeraTEL Communications Inc.
- King George Communications
- LES.Net (1996) Inc.
- Linkcom Inc.
- Maximum ISP Inc.
- Movita Communications Inc.
- Multi-Techniques (RDL) Inc.
- MYBC Datacom Ltd.
- Niagara Regional Broadband Network
- Nor-Del Cablevision Limited
- NWIC Inc.
- Odynet Inc.
- Poynt360 Inc.
- Purple Cow Internet Inc.
- Quantum Internet Solutions Ltd.
- Quantum Xpress Ltd.
- Querizon Inc.
- Radia Telecom Inc.
- Rafiki Technologies Inc.
- Redbox Solutions Limited
- Schneider’s Computing & Websites Ltd.
- Simconet Technologies Inc.
- Spectrum Telecom Group Ltd.
- Springtel Communications Inc.
- Switchworks Technologies Inc.
- Syban Systems Ltd.
- T.A. Networks Inc.
- Talkit.ca Inc.
- Tamaani Internet (Kativik Regional Government)
- Telesave Communications Ltd.
- TenTenTel
- The Internet Centre Canada Inc.
- The WISP Group Inc.
- TNEXT Communication Inc.
- Total Cable Services Inc.
- Truespeed Internet Services Inc.
- UpTélé Inc.
- VerseTEL Inc.
- Vodalink Telecom Inc.
- VoIP Much Phone Company Inc
- Von Der Welt Inc.
- WiMac Tel Inc.
Appendix B. Service Providers with overdue fees to the CCTS
As of December 31, 2023, the following PSPs had overdue fees of more than $1,000 for 3 months or more:
- 1207901 Ontario Ltd. (Toronto Telecom)
- 1784150 Ontario Inc. (Tekdata Telecom)
- 2332683 Ontario Inc. (Coextro)
- 2470618 Ontario Inc. (Net Live)
- 3095959 Canada Inc. (BV Communications/Telemart)
- 9039-4255 Quebec Inc. (Beauce Sans Fil)
- 9257-8368 Quebec Inc. (Mazagan Telecom)
- AIC Global Communications Inc.
- AllCore Communications Inc.
- Canadian Car Club Corporation
- CDTEL
- Connex Global Communications Inc. (Phonebox)
- EasyVoice Telecom
- Fongo Inc.
- Globalstar Canada Satellite Co.
- Groupe TransVision Reseau
- Level 3 Communications Canada Co.
- MaximumISP Inc. (Max ISP)
- NetTalk.com Inc.
- Nobel Canada Telecom Inc.
- Ooma Inc.
- PWHR Solutions
- Quantum Internet Solutions Ltd.
- Schneiders Computing & Websites Ltd.
- SpaceX Canada Corp. (Starlink)
- SpeakOut Wireless, 7-Eleven Inc.
- Talkit.ca Inc.
- Tamaani Internet, KRG
- Telcan Inc.
- WISP Internet Services Inc.
The CCTS terminated the participation of these 3 service providers for noncompliance: SkyChoice Communications Inc., Maple Call Inc. and InnSys Inc. and they are currently not PSPs. However, these service providers are still required to pay their outstanding CCTS fees which remain unpaid.