2023 Compliance Report Cards
2023 Report Cards
1. Compliance with the CCTS' Public Awareness Plan
Requirements
Our approach
PSP websites
Top 25 PSPs documentation
Conclusion
Appendix: Developing Public Awareness of CCTS
2. Compliance with the Procedural Code
Introduction
PSPs must comply with the CCTS’ Procedural Code
Our approach
Observations of Procedural Code non-compliance
Monitoring PSP compliance with the new complaint-handling process
Conclusion
Checklist: Compliance with the CCTS Procedural Code
3. Compliance with Financial Requirements
Introduction
Our approach
Disclosure of financial information
Payment of the CCTS fees
Appendix A. Participating Service Providers that failed to provide the required financial information
Appendix B. Service Providers with overdue fees to the CCTS
