Governance
Annual Report
August 1, 2022 – July 31, 2023
Board of Directors
Our Board is composed of seven directors, each elected to a three-year term, with a majority being independent of the industry:
- Four independent directors. Canadian consumer advocacy groups appoint two of them.
- Three industry directors, one from each of the following groups:
- the Incumbent Local Exchange Carriers (ILECs),
- the cable companies, and
- the other Participating Service Providers (PSPs).
Independent Directors
Catherine Aczel Boivie, PhD, ICD.D (Board Chair, appointed October of 2016)
Patricia Kiley, CPA, CA, ICD.D
Independent Directors: Consumer Group appointees
Geneviève Saumier, B.C.L., LL.B, PhD
Catherine Middleton, MBA, PhD, ICD.D
Industry Directors: ILECs
Ruby Barber, LL.B
Industry Directors: Cable companies
Dean Shaikh, LL.B, LL.M
Industry Directors: Other PSPs
Geoff White, JD, MBA, BCL (Oxon)
For up-to-date biographies, visit our Board of Directors page on our website.
Board changes
In November 2022, Darlene Halwas, CFA, ICD.D, retired from the Board after fulfilling her second three-year term as an Independent Director. In November 2022, the Board appointed Patricia Kiley, CPA, CA, ICD.D, as the new Independent Director.
Board attendance
Committees and working groups: membership and meetings
The Board has the following committees and working groups which are attended by senior leadership at the CCTS. Membership and meeting dates are as follows.
Service Delivery Working Group
Catherine Middleton (Chair), Ruby Barber, Geoff White
| 2022 Meetings | 2023 Meetings |
|---|---|
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Audit Committee
Darlene Halwas (Chair until November 2022), Geneviève Saumier (elected as Chair in November 2022), Ruby Barber, Patricia Kiley
| 2022 Meetings | 2023 Meetings |
|---|---|
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Corporate Governance Committee
Catherine Aczel Boivie (Chair), Catherine Middleton, Dean Shaikh
| 2022 Meetings | 2023 Meetings |
|---|---|
|
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Corporate Review Committee
Catherine Aczel Boivie (Chair), Catherine Middleton, Geneviève Saumier
Meeting: August 11, 2022
Independent Directors Committee
Catherine Aczel Boivie (Chair), Catherine Middleton, Patricia Kiley, Geneviève Saumier
| 2022 Meetings | 2023 Meetings |
|---|---|
|
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Budget Working Group
Geneviève Saumier, Dean Shaikh
Meeting: June 2, 2023
Strategic Planning Working Group
Catherine Middleton (Chair), Catherine Aczel Boivie, Geoff White, Patricia Kiley
Meeting: July 21,2023
CCTS budget
See Appendix C for our audited financial statements for the fiscal year 2022-23.
The CCTS is a not-for-profit corporation originally incorporated under Part II of the Canada Corporations Act. In January 2014, the CCTS was continued under the Canada Not-for-profit Corporations Act.
The CCTS is funded entirely by its Participating Service Providers (PSPs), based on a formula approved by the CCTS’ Members. The service is free for customers who want to file a complaint.
Large PSPs pay a fee based on the proportion of their revenues relative to the total revenues of all the large service providers. Small PSPs pay a nominal annual fee. All providers pay a fee for each of their customers’ complaints that we conclude during the fiscal year. Other sources of revenue are bank interest and sign-up fees charged to new providers (until May 2023, when the CCTS ceased charging the sign-up fee).
In fiscal year 2022-23, our revenues exceeded our budgeted expenses. We will credit this surplus to the PSPs in fiscal year 2023-24.