Conclusion

For more than five years, the CCTS has been promoting and monitoring PSP compliance with the Procedural Code and PSP Public Awareness Plan.  The primary focus is to engage and educate PSPs to promote a better understanding of the requirements, and the reasons for them.  When there is non-compliance, the CCTS works individually with PSPs.  Most PSPs are ready to work with us when we raise non-compliance issues and there is generally a high level of PSP engagement. The CCTS appreciates the level of cooperation and engagement with PSPs and will continue seeking opportunities to regularly engage on compliance issues.

With the launch of our updated complaint-handling process, we look forward to continuing to ensure that PSPs understand their responsibilities and obligations.