Appendices

2022 Compliance Monitoring Report

Appendix documents

Appendix A. Explanation of the PSP requirements of the CCTS’ Public Awareness Plan
Appendix B. Complaints escalated to Investigation stage due to no response from the PSP
Appendix C. Public Awareness Plan website audit – results per sub-section
Appendix D. Public Awareness Plan documentation audits – results per sub-section
Appendix E. PSP that failed to provide financial information
Appendix F. Service providers with overdue fees to the CCTS
Appendix G. CCTS Procedural Code – Sept 2017

Table of Contents
1. Executive Summary
2. Introduction
3. Participation in the CCTS
4. Compliance with the complaint-handling process and the CCTS Procedural Code
5. Compliance with the Public Awareness Plan
6. Providing financial information to CCTS and paying CCTS fees
7. Conclusion
8. Appendices

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