Who We Are and What We Do
Annual Report
August 1, 2021 – July 31, 2022
Our mandate
The CCTS is Canada’s national and independent organization dedicated to resolving customer complaints about telecommunications and television distribution services. We work with consumers, small businesses and participating Canadian service providers to resolve disputes about most telecom and subscription TV services after direct communications between a customer and a service provider have proven ineffective.
We can help with most types of problems between a customer and service provider, including disputes about contracts, billing, service delivery and credit management.
Overview of who we are and what we do
“I was incredibly impressed by the professional, informative and speedy response from the CCTS and the follow up to ensure my complaint had been satisfactorily addressed.”
Our complaints process
We strive to provide a complaint-handling process that is thorough, fair, effective and efficient.
Overview of our complaint resolution process